Effective date: January 1, 2026

Go Penguin Solutions LLC ("we", "our", "us") operates the Reevia AI phone receptionist (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you use the Service.

1. Information We Collect

Account information: your business name, business timezone, email address, and password (stored only as a salted hash).

Payment information: processed by Stripe. We do not store card numbers on our servers.

Call data: the phone numbers of inbound callers, call metadata (time, duration, status), and the transcript or summary of conversations handled by the AI receptionist.

Service records: the business knowledge, contacts, and appointments you enter, and the phone numbers assigned to your account.

2. How We Use Information

We use this information to answer and route calls, provide your workspace and activity history, process subscription payments, deliver service email, and keep the Service secure. We do not sell your personal information.

3. Sharing and Service Providers

Voice provisioning, call routing, transcription, and AI processing are provided by Telnyx. Payments are processed by Stripe. Email delivery is provided by Proton. Hosting runs on Oracle Cloud Infrastructure, with network security and delivery by Cloudflare. Cloudflare may collect aggregate, non-identifying traffic analytics for security and performance; Reevia does not use advertising or cross-site tracking cookies. These providers process data under their own terms and security programs. We do not claim any independent third-party certification for the Service.

4. Call Recording and Consent

Calls are answered by an AI assistant; callers are informed and conversations may be transcribed. Audio recording is currently disabled for all calls. If recording is enabled for your account, you are responsible for complying with the call-recording and consent laws that apply to your business.

5. Data Retention

Retained call transcripts and summaries are cleared from the Service after 180 days. Account and billing records are kept while your account is active and as required for accounting and legal obligations. You may request deletion of your account and associated data at any time.

6. Security

We use password hashing, server-side sessions, form CSRF protection, organization-scoped data access, and signed provider webhooks. No system is perfectly secure; keep your credentials confidential and report concerns to us.

7. Your Rights

You may access, correct, export, or delete your account data at any time from your workspace settings, or by emailing us. We respond to verified requests within a reasonable time. Deleting your account removes your business data; billing records may be retained as required for accounting and legal obligations.

8. Contact

Questions about this policy: [email protected].